Privacy Policy
Sharma Translink LLP ("we", "our", or "us") operates the website www.sharmatranslink.com and provides transportation and logistics services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website, phone, or in person.
1. Information We Collect
We may collect the following types of information:
Personal Information:
- Name
- Phone number
- Email address
- Pickup and delivery addresses
- GST number (where applicable)
Transaction Information:
- Payment details (via UPI, bank transfer, or cash)
- Shipment details and records
Verification Information:
- ID proof (such as Aadhaar, PAN, company letter, or company stamp), where required for shipment processing
Technical Information:
- IP address
- Browser type
- Website usage data (via cookies and analytics tools)
2. How We Use Your Information
We use the information collected for the following purposes:
- To process and manage transportation and delivery services
- To coordinate pickups and deliveries
- To communicate with customers regarding shipments
- To maintain records for billing, accounting, and GST compliance
- To improve our services and website functionality
3. Sharing of Information
We do not sell your personal information.
We may share your information with:
- Drivers and transport partners for delivery execution
- Warehouse and logistics partners
- Accounting and GST service providers
- Legal or regulatory authorities, if required by law
All such sharing is limited to what is necessary for operational purposes.
4. Data Security
We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Understand website usage
- Improve user experience
We may use tools such as Google Analytics to collect non-personal usage data.
6. Data Retention
We retain your personal and transaction data for as long as necessary to:
- Fulfill service obligations
- Maintain records for accounting and GST compliance
- Meet legal and regulatory requirements
7. Your Rights
You may request:
- Access to your personal data
- Correction of inaccurate information
- Deletion of your data (subject to legal and operational requirements)
To make such requests, please contact us using the details below.
8. Sensitive Information
In certain cases, we may collect identification documents such as Aadhaar, PAN, company letters, or stamped documents for verification purposes. Such information is collected only when necessary and handled with care.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of such external sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us:
Sharma Translink LLP
Email: sharmatranslinkllp@gmail.com
Phone: +91 9036258305